Question 1

What services do you provide?

Accepted Answer

Pronto MS provides coordinated facility maintenance and specialty services including HVAC/R, kitchen exhaust cleaning, fire and life safety support, preventative maintenance programs, vendor coordination, emergency service support, inspections, repairs, and ongoing facility management.

Question 2

How often should I schedule maintenance?

Accepted Answer

Maintenance frequency varies based on your facility's operational demands, equipment type, and regulatory requirements.

Commercial HVAC Systems
Semi-annual service (spring and fall)
Quarterly inspections for high-use facilities
Monthly filter changes

Commercial Refrigeration
Quarterly maintenance recommended
Monthly coil cleaning and inspections
Annual comprehensive service

Fire Protection Systems
Monthly visual checks
Annual professional inspections
Every 5 years: Internal pipe inspections

Fire Extinguishers
Monthly visual checks
Annual professional maintenance

Emergency & Exit Lighting
Monthly 30-second tests
Annual 90-minute duration tests

Kitchen Exhaust Services (NFPA 96)
Cleaning frequency based on cooking volume:
Monthly: Solid fuel cooking (wood, charcoal)
Quarterly: High-volume operations (24-hour restaurants, charbroiling)
Semi-annually: Moderate-volume cooking (standard restaurants)
Annually: Low-volume operations (seasonal, churches, day camps)

Custom Schedules
Pronto MS develops maintenance schedules tailored to your specific facility needs, operational demands, and compliance requirements. Contact us to create a plan that keeps your operations running smoothly.

Question 3

Can you coordinate repairs and re-inspection to close out deficiencies?

Accepted Answer

Yes. When our inspections identify deficiencies, we coordinate the full closeout process:

Documentation & Quote — We document identified issues (failed batteries, broken sprinkler heads, missing access panels) and provide an itemized quote for repairs.
Repair Coordination — Once approved, we coordinate certified partners to execute repairs, including component replacement, system recharging, or equipment fixes across fire safety and ventilation systems.
Re-Inspection — After repairs are complete, we conduct a formal re-inspection to verify the work.
Deficiency Closure — We provide final documentation certifying that deficiencies have been corrected and systems meet NFPA standards and local code requirements. This serves as official proof for your AHJ and insurance provider.

Question 4

Do you align work with NFPA 10/25/96/101 and local AHJ requirements?

Accepted Answer

Yes. We coordinate all work to align with NFPA standards and local AHJ requirements. Code compliance is mandatory and foundational to every service we deliver.

Question 5

What deliverables will I receive after an inspection (report, tags, photos, AHJ coordination)?

Accepted Answer

Energy-efficient systems lower utility bills, reduce environmental impact, and enhance overall home comfort.

Question 6

What types of facilities does Pronto MS service?

Accepted Answer

Pronto MS supports a wide range of commercial and industrial facilities including restaurants, retail spaces, manufacturing facilities, warehouses, office buildings, hospitality properties, healthcare environments, and multi-site operations.

Question 7

Do you offer preventative maintenance programs?

Accepted Answer

Yes. Preventative maintenance is one of the most effective ways to reduce costly downtime, extend equipment life, improve safety, and keep operations running smoothly. We build customized maintenance programs based on your facility’s needs and operational priorities.

Question 8

Can Pronto MS manage multiple vendors and trades for our facility?

Accepted Answer

Absolutely. Many clients rely on Pronto MS as a single point of contact to coordinate multiple vendors, service providers, inspections, and maintenance activities across locations. Our goal is to simplify facility management and improve communication.

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